FAQ as related to the mobile app relaunch 

Q: When will the updated Delta Dental mobile app be available? 

  • The updated mobile app will be available for download in mid-November 2021.
 

Q: Do I need to create a new account to access the updated mobile app?

  • No, you can simply use your existing username and password to access the updated mobile app.
 

Q: Do I need to download a new mobile app? Or will my existing app update automatically?

  • Your existing app will not update automatically.
  • Yes, you will need to download the updated mobile app named Delta Dental Mobile App.
 
Q: Can I still use the existing app? 
  • No, the existing mobile app will not work after 12/19/2021.
 
Q: Why isn’t the app just automatically updating? Why do I need to download something new?
  • To create a better user experience, the new Delta Dental Mobile App is built on an updated technology platform that is faster and more modernized.
 
Q: What functions are available on the new mobile app?
  • Member ID
  • Dentist finder
  • Cost estimator
  • Account management functions
 
Q: Is my information going to be transferred over to the new app? 
  • You will be able to use the same username and password to access the new mobile app.
  • All information, including your saved dependent information and preferred dentists, will be transferred over to the new mobile app.
 
Q: Will I still have access to the existing functions on the new mobile app?
  • You will continue to have access to member ID, dentist finder and cost estimator.
  • Existing saved dentists and dependents will be transferred over to the new app.
 
Q: Is the new app secure? Will my information be protected? 
  • Yes, the application uses industry best practices for securing your data.
 

Q: Where can I download the new mobile app? 

  • For iOS, click here 
  • For Android, click here